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- Why do I have to provide my personal information and how is it stored? Your personal information is safely secured on our servers for use only by HomeHelpy. We will never sell your personal information to third parties. Please see our privacy policy for more...
- Is there a need to dismantle the entire air conditioner unit to do air conditioner chemical overhaul? Air conditioner chemical overhaul is a more thorough way of chemically cleaning the air conditioner, to ensure that all dirt, dust and bacteria are completely removed and flushed from the system...
- My air conditioner has not been cleaned for the last 9 years. Can your HomeHelper still carry out his job as per normal? We do not recommend any cleaning or maintenance to be done. Any appliance over 8 years is recommended for replacement as there will be significant ageing of internal parts within the appliance. Your...
- If we find that your service is not satisfactory, what should we do? Any feedback have to be made within 24 hours after completion of the service. Evidence of any incomplete task or unsatisfactory work has to be provided so that we may address your concerns more...
- Service Assessment Customer feedbacks can be filled in no later than 7 days after the service ends. Customers are not allowed to make any amendments to their feedbacks once submitted.
